Privacy Policy
How ReliefPlan protects your personal data
Last updated: February 2026 | Effective: February 2026 | California-based company
Quick Summary
- We collect: Contact info, case details, communication records, device/IP data
- We use: To provide services, contact you, improve our platform, comply with law
- We share: Never. We do not sell or share data without your explicit consent
- Your rights: Access, correct, delete, export, opt-out — anytime, no questions
- Security: Enterprise-grade encryption, regular audits, SOC 2 compliant standards
1. Information We Collect
Information You Provide Directly
- Contact information: name, phone number, email address, mailing address
- Case details: descriptions of your agreement, financial terms, disputes, history
- Payment information: credit card, banking details (processed securely via third parties)
- Communication records: emails, call notes, document uploads
- Your preferences: how you want to be contacted, language preferences
Information Collected Automatically
- Device data: browser type, operating system, device ID
- Usage data: pages visited, time spent, interactions, scroll depth
- Location data: IP address (for fraud prevention and analytics)
- Cookies & tracking: to remember preferences and track performance
- Form interaction data: time spent per field, abandonment points (for UX improvement)
2. How We Use Your Information
Service Delivery
To analyze your agreement, develop exit strategies, communicate case updates, and execute services you've requested.
Communication
To contact you via phone, email, text, mail about your case, responses to inquiries, and service updates (with TCPA compliance).
Payment & Billing
To process payments, invoice you, prevent fraud, and maintain financial records.
Legal Compliance
To comply with California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), TCPA, FCC regulations, and respond to legal requests.
Analytics & Improvement
To understand how people use our platform, improve service quality, and optimize conversion paths (anonymized data only).
Security
To detect fraud, prevent abuse, enforce our terms, and protect against security threats.
3. Your California Privacy Rights (CCPA/CPRA)
As a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Right to Know: You can request what personal information we collect, use, or share about you.
Right to Delete: You can request deletion of personal information we've collected (with limited exceptions for legal holds).
Right to Correct: You can request we correct inaccurate personal information.
Right to Opt-Out of Sales/Sharing: We DO NOT sell or share your data. This right is automatically honored.
Right to Limit Use: You can limit how we use sensitive personal information (we only use for service delivery).
Right to Non-Discrimination: We will not discriminate against you for exercising these rights.
How to Submit Requests: Email privacy@reliefplan.com with "CCPA Request" in subject line. Requests processed within 45 days (extendable 45 days).
4. Data Security
We implement industry-leading security measures:
- AES-256 encryption for data in transit and at rest
- Secure data centers with SOC 2 Type II compliance
- Regular security audits and penetration testing
- Strict access controls and role-based permissions
- Multi-factor authentication for all admin access
- Compliance with industry standards (OWASP, NIST guidelines)
However, no system is 100% secure. While we maintain industry-leading safeguards, we cannot guarantee absolute security. You use our service at your own risk.
5. Data Sharing & Third Parties
We do NOT sell your personal information under any circumstances.
We may share data ONLY with:
- Service providers: Payment processors, email providers, hosting companies (under confidentiality agreements)
- Legal requirement: Law enforcement, courts, government agencies when legally compelled
- Your authorization: Partners or advisors you explicitly approve
- Business transfer: If we're acquired or merged, with privacy notice
6. TCPA & Communications
By submitting your contact information, you consent to receive communications from ReliefPlan regarding your inquiry via:
- Phone calls (including prerecorded/artificial voice)
- SMS/text messages and automated texts
- Email communications
- Mail to your address
This consent applies even if you're on the National Do-Not-Call Registry. You can opt out anytime by replying STOP to texts or emailing privacy@reliefplan.com.
7. Cookies & Tracking Technologies
We use cookies and similar technologies for:
- Session management (keeping you logged in)
- Analytics (understanding site usage)
- Remembering preferences
- Fraud prevention
You can control cookies through your browser settings. Disabling cookies may limit functionality.
8. Data Retention
We retain personal information as long as necessary to provide services, comply with legal obligations, or resolve disputes. Typically: active case files for 7 years (statute of limitations); closed cases for 3 years; analytics data anonymized after 1 year. You can request deletion earlier (subject to legal holds).
9. Your Rights Summary
You have the right to:
- Access all personal data we hold about you
- Correct inaccurate information
- Request deletion (with legal exceptions)
- Opt out of communications anytime
- Request export of your data (data portability)
- Lodge a complaint with California Attorney General
10. Contact Us
Privacy Questions or Requests:
Email: privacy@reliefplan.com
Mail: ReliefPlan, Sacramento, California
Response time: 30-45 days for formal requests
For CCPA/CPRA requests, include "Data Request" in the subject line and verify your identity.
Policy Changes
We may update this policy periodically. Material changes will be posted with a prominent notice. Your continued use of our services constitutes acceptance of updated policies.